How it works
First, you need to login to Home Run, submit your postcode and select your favourite supermarket.
Before shopping, choose your delivery time. This can be either next hour, or any other time within the next 5 days.
Browse through thousands of groceries and fresh produce and simply add the groceries you want to your basket.
Once you have selected everything you want, you can proceed to checkout! As a final step you can choose whether you want your shopper to communicate with you regarding potential replacements (call or text) or not. If you don’t want to communicate, choose ‘replace’ (your shopper will replace items with similar ones based on your preferences) or ‘cancel’ (your shopper will cancel any out-of-stock items).
You will instantly receive a confirmation email and we’ll start preparing your order.
Please be aware that if you order alcoholic beverages or products, we will ask you for an ID to confirm your legal age.
Sometimes, we’ll have to replace items that are out of stock in the stores we shop form.
Our personal shopper will contact you and suggest potential replacements based on your preference (Call, Text, Replace, Cancel). We will also give you a second option of communication in case we are facing problems with the first one.
Example: If you have selected first option Replace and second option Call, our shopper will do their best to replace all items with equivalent ones. If, however, they are not sure about something and would like to ensure that you will be happy with what they are going to purchase for you, they will give you a call).
Our Delivery Fee
We will charge you a dynamic delivery fee - this just means that it will vary depending on distance and order volume per time slot. If, for example, you pick a delivery slot that we are not as busy in and your house is close to the other customers in that slot, we will charge you less for delivery.
Our delivery fee will now range from £2.99 - £6.99 depending on the above.
Our Shopping Fee
This one is simple. Shopping, organising, packing and delivering lots of small orders takes up a lot of time for our personal shoppers and our drivers, because we are doing all of this for multiple customers simultaneously.
We have always maintained that we don’t want to introduce a minimum order amount - we believe everyone should be able to get their groceries delivered no matter how much you’ve ordered. We have, however, had to introduce a small shopping fee of £3.99 for orders under £35. If your order is £35 or over, no shopping fee will apply.
Many of our prices are the same as the in-store prices. However, if you find the remark “Some prices different than in store” on the storefront, it means that some product prices might not always reflect the in-store prices. For these products the average markup is no more than 20%.
If you have any further questions regarding pricing please don’t hesitate to contact us at email@example.com
During checkout your card will be authorised for a slightly higher amount to cover for potential replacements of higher value, added items, or special requests. This is only temporary and will balance to exactly the correct amount once your order is completed.
Once you’ve placed an order you can view its progress by clicking on Account > Orders. It will show when your order has been accepted, when it’s being shopped and when it’s on the road for delivery. If you have any other questions about your order, or you want to add or remove an item simply contact us on chat or at firstname.lastname@example.org.
Any questions or problems?
Check out the FAQ.
About Home Run
Home Run is a startup created by Warwick graduates Takis Malavetas, Gregor Tschurtschenthaler and Christian Lerke. Our aim is to make your life easier by giving you the most convenient solution to shop high quality food and daily necessities.
Home Run is different from any other online grocer: we will deliver your order in as little as 1h and on the same day! So skip the nasty planning, and get your groceries when you need them!
Also, we don’t have any minimum order requirements, because we want you to shop exactly what you want, in the exact quantity you want.
Home Run is our vision of how grocery shopping should be in the 21st century. If you have any comments, feedback or suggestions please contact us and we’ll do our best to make it happen.